• Frequently Asked Questions – Burland Fiber Project

• Burland Fiber – Services & Pricing

• Burland Fiber - Availability by Address

• Burland Fiber – Build-out Phases 1-6

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Broadband Update:

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Revised 8/20/2023

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Here is the latest update on the Highline construction project for the Burland neighborhood.  This update was provided by Highline at the picnic on Saturday.

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Highline received the formal approval from Park County to restart construction in Burland. According to David Shipley at Highline, crews and equipment will be actively working beginning Monday, August 21, 2023.

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David shared that his priority is to get all the main line fiber installation completed by the end of September or first part of October 2023.  The first priority for Highline is to complete the construction for phases 2 & 3.  Then to move on to the construction for phases 4, 5 & 6.  As soon as the main line fiber is installed and tested in your area, Highline can begin making installations to the houses.

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For reference, the listing of all the addresses and their construction phases can be found at the links at the top of this page.

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Anyone that is listed in phase 1 of the construction phase can contact Highline to schedule installation any time.  Also, part of phase 2 addresses can as well.  Please check the address listing to see if your address is ready for installation.

REMEMBER:  THE INSTALLATION FEE OF $200 WILL ONLY BE AVAILABLE DURING ACTIVE CONSTRUCTION.  ONCE CONSTRUCTION IS COMPLETED, THE INSTALLATION COST COULD BE MUCH HIGHER THAN $200.  SO PLEASE CONTACT HIGHLINE TO GET ON THE LIST FOR SERVICES.

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Revised 8/13/2023

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The following update is provided by David Shipley, SVP and Regional Manager – Highline

 

First, allow me to apologize for the lack of communication on the project status, we have overcome many hurdles to resume construction in 2023 and until last week, we did not have a clear path of a project timeline to share with the BHOA residents.  

 

UPDATE: We recently met with the County on resuming construction and they asked us to address a few items prior to kicking off construction, we recently completed these tasks and will resume construction on Monday 8/14 in Phases 2 & 3 and then move into Phases 4-6 shortly after. We are expecting to complete the mainline buried construction by 9/30/23.

 

In addition, a portion of the construction is dependent on obtaining the permits from CORE electric. CORE has completed their analysis and has started the make ready work necessary for SPT/Highline to attach fiber to their poles. There are many moving parts to complete the project and in one case, SPT / Highline will have to rent a helicopter to replace a single pole to finish the project. CORE expects to complete the make ready work in October.

 

Below is a quick update on the current status on the project areas.

-          Phase 1 is complete, service is available to all dwellings in this area (See attached addresses list)

-          Phase 2 & 3 is partially complete and we plan to finish these areas by 9/20/23. Service is now available to certain dwellings within Phase 2 & 3, please reference the attached address lists to confirm if your dwelling is ready for service.  

-          Phase 4, 5, 6: If all goes well, we are scheduled to complete all construction by 10/26/23

-          In the event the address to your dwelling is not on the list, please contact Ms. Alyssa Trujillo @ 719.676.1603 so we can update the list to include your dwelling. 

Please note that we will be activating customers as we install the mainline fiber construction and will have crews in the area to begin installing the fiber from the road to the dwelling - Our team will contact you to schedule the fiber installation to your dwelling.

 

Over the past few weeks we have contacted several residents to install fiber to the dwelling, however, we are having a hard time connecting with residents to complete the work. Please note, it is critical that residents respond to our request in a timely manner so we can install the fiber and activate your service, we have a limited time for construction prior to the weather hindering production. Please contact Ms. Alyssa Trujillo @ 719.676.1603 to schedule your installation.

 

Highline is sponsoring the BHOA Summer Picnic on Saturday, August 19th, we will provide any updates at this time, hope to see you there!   

 

Thank you for your support of the project and patience during this process.

  

David Shipley

SVP & Regional Manager

Highline

719.676.3131

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Revised 7/09/2023

 

Here is the latest update on the Highline construction project for the Burland neighborhood.  This update was provided by Highline.

 

Highline met with Park County on resuming construction and they have asked Highline to address a few additional items prior to restarting construction.  Highline is in the process of completing these tasks and then will resume construction for Phases 2 & 3 and then move into Phases 4-6.  Highline hopes to have this work completed and resume construction shortly, depending on Park County approval.

 

In addition, a portion of the construction is dependent on obtaining the permits from CORE electric.  CORE has completed their analysis and informed Highline last week that they will begin the make ready work necessary for Highline to attach fiber to their poles.  There are many moving parts to complete the project and in one case, Highline will have to rent a helicopter to replace a single pole to finish the project.

 

Below is a quick update on the current status on the project areas.  This information is for the installation of the main line fiber in each of these areas.  The main line fiber is the fiber that is being installed into the roads within Burland.  All of the connections to houses will be attached to this main line fiber once it is installed and tested.  Once the main line fiber installation is completed in your area, feel free to contact Highline for installation to your house.

 

• Phase 1 is complete.

• Phase 2 & 3 is partially complete and Highline plans to finish these areas by July 31st.

• Phase 4, 5, 6: If all goes to plan, Highline is planning to complete all main line fiber construction by October 26.

 

Please note that Highline will be activating customers as they install the main line fiber construction.  Highline will have crews in the area to begin installing the fiber from the road to the dwelling.  Our team will contact you to schedule the fiber installation to your dwelling.

 

Thank you for your support of the project and patience during this process.

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Revised 05/25/2023

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Here is the latest update on the Highline construction project for the Burland neighborhood.  This update was provided by the Project Manager for this construction project today.

 

• Highline has been working with Park County to begin work on a list of items that the county wants to have fixed or changed.

  • This work is scheduled to begin on Tuesday, May 30, and has a dedicated crew.

  • This work will continue until completed.

• Highline has been meeting with several contractors over the past few months to prepare for the construction project this year.

  • Several contractors will be in the neighborhood to move this process including mainline construction, fiber drops to houses, Park County task list and additional items.

• Highline is adding additional crews to restart the Fiber construction project.

  • The crews are currently preparing to begin full scale construction and are scheduled to be in the neighborhood beginning the week of June 5.

  • Highline is planning to kick off construction in 3 areas of Burland simultaneously so they can make faster progress.  The areas of focus are:

    • Raven and Chickadee area.

    • Burland Drive and Mt. Bailey area.

    • Sleepy Hollow area.

• Highline is coordinating with Core Electric on pole replacements/upgrades to support the arial installs of Highline Fiber in Burland.

  • Core is preparing the materials and crews to begin this phase of the project.

  • Core is scheduled to begin this work around the second week of June.

 

As with all major construction projects, there can be changes to the schedule based on unforeseen issues including weather.  Highline is working to complete the mainline construction portion of this project by late summer 2023.

 

 

IMPORTANT NOTE:  The $200 installation fee could change once the mainline fiber construction phase is completed.  Highline has not mentioned anything about this, but the original plan was that this offer would be good until the active construction is completed.  My suggestion is that you should contact Highline soon if you are planning to have fiber installed for your property.

 

Should you have any questions or comments, please feel free to contact me at keith.doubleday@outlook.com.

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Revised 04/04/2023

 

The construction and installation process for Fiber Internet in the neighborhood is beginning to restart in a couple of weeks – mother nature permitting!  There are many homes that are available today to install these high-speed internet services with the rest on target for availability this summer.  The list of addresses for phases 1, 2 and 3 are now available by selecting the “Burland Fiber – Availability by Address” link at the top of this page.  Installation for the addresses that are currently available can be scheduled by contacting Highline.

 

              Highline Phone Number: 888 212-0054

            Highline Web Site Sign-up: https://highlinefast.com/signup

 

Feel free to also contact Keith Doubleday at keith.doubleday@outlook.com if you have any questions or need any help.

 

Here are the latest updates from David Shipley at Highline:

 

Highline has collected the pole data for approx. 400 poles and submitted to CORE Electric.  The CORE team is progressing through the field inspection process and hope to complete the pole analysis in the next couple of weeks.

 

Meanwhile, the CORE team is working on the make-ready recommendations (pole replacements, rearrangements etc.) and if all goes well will have some feedback to Highline shortly on a timeline when Highline can begin installing fiber along the pole routes.

 

The Highline Team is in communication with Park County on the permits for the underground segments of the project.  Therefore, based on the recent communication from CORE, below is a high-level project timeline, we will tighten up the dates upon securing permits and completing the make ready.

 

Deployment Schedule:

 

• Phase 1: Complete: Fiber-Based Internet Service is Now Available to All addresses.

• Phase 2: Partially Complete: Fiber-Based Internet Service is Now Available to All addresses with the comment “Ready to Install – Call Highline” next to the address.  All other addresses are scheduled for Q2 2023

• Phase 3: Partially Complete: Fiber-Based Internet Service is Now Available to All addresses with the comment “Ready to Install – Call Highline” next to the address.  All other addresses are scheduled for Q2 2023

• Phase 4: Estimated Completion Q2 2023

• Phase 5: Estimated Completion Q2/Q3 2023

• Phase 6: Estimated Completion Q3 2023

 

Currently, we have received 539 paid commitments to receive fiber-based internet service and several commitments pending the $200 commitment fee and thus far, have connected 78 residents to the fiber network, with many more scheduled for installation upon the snow melt.

 

Thank you for your patience during this process, we are preparing to resume construction and get residents connected. Please feel free to contact our team of Customer Experience Specialist (CES) @ 888.212.0054 for more details on the project and if we can assist you in signing up for service.

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Here is a map showing each of the 6 phases within Burland:

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Revised 10/2022

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The installation of the Optical Fiber Internet continues to make progress in our neighborhood.  Hopefully we all saw the message about the Go-Live event for the first resident to receive access to the ultra-high-speed network.  As of the month of October, there are 218 homes that will have the ability to connect to this network and experience all the benefits of ultra-high-speed Internet.

 

The project has experienced some challenges (permitting, road restoration, traffic control, labor shortages, etc.) which has caused some delays in the deployment schedule and thus, Highline had to reduce the size of each phase and increase the number of phases from 4 to 6 allowing them to deploy fiber more quickly and make the fiber-based internet service available to the areas with fewer challenges.

 Here are the new phases and scheduled completion dates for each phase.

 

Phase 1:              10/31/2022

Phase 2:`             11/30/2022

Phase 3:              12/31/2022

Phase 4:              4/30/2023

Phase 5:              5/31/2023

Phase 6:              6/30/2023

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The list of addresses for each phase has also been updated and can be found on the Burland Homeowners website.  All 6 phases have been updated with the new schedule.

 

If you find your address missing, please contact Keith Doubleday at keith.doubleday@outlook.com.

 

One question that continues to come up is the plans for the road repairs in Burland from the fiber installation.

 

You may have seen crews on the streets over the past few weeks working on repairing our streets.  The work is being completed in steps and you will see partial repairs in the area while other work is being completed.  The plan is to repair all the streets to their previous condition as the total project is completed.  The road crews are doing a great job so far.  Please be patient with the process and the crews as they work to get the streets repaired.

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Remember, this is still an active installation project and will be into June 2023 so you may see more work.

 

How will I know if Highline is available to my house?

 

Upon internet service becoming available in your area, you will receive a “Hey Burland” post card in the mail as well as a text (Highline Fiber-Based Internet is Now Available in your area! Call today to schedule your installation - 888.212.0054) will be sent to those that have signed up for service.  At this point, please contact us to schedule your installation.

 

How do I sign up for this service?

There are 2 ways to sign up for the service.

• Option 1:  Call Highline , formerly South Park Telephone (SPT), and register for the service.  You can reach Highline at (719) 837-6400.  An installation fee of $200 will be required.  Contact Highline @ 719.837.6400 and reserve your FiberStream installation.

• Option 2:  You can complete the registration process online at www.highlinefast.com/signup.  An installation fee of $200 will be required.

Note:  The $200 installation fee is only available until the construction is completed in Burland.  Installations that are requested after construction is completed will be subject to potentially much higher fees.

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Revised 9/2022

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As you probably know, the installation of the Optical Fiber internet is well under way here in Burland.  The Highline (formerly South Park Telephone or SPT) teams have been making great progress on installing the main Fiber line that will serve our community with ultra-high speed internet services.  The Highline installation will provide service for 100% of the properties in the Burland Ranchettes neighborhood.  The installation of these services will be completed in phases throughout the neighborhood based on the following schedule:

 

• Phase 1: Estimated Completion is now10/31/22

• Phase 2: Estimated Completion is now12/31/22

• Phase 3: Estimated Completion is now10/31/22

• Phase 4: Estimated Completion is now 9/30/22

 

Phase 1 is slightly behind schedule, primarily due to delays in permitting from CDOT for the connection between Burland and the main fiber line located near the Bailey Library.  Those permits are expected to be completed some time this week, depending on CDOT.

 

Here is a map that identifies the scheduled areas within Burland that line up with the schedule: