• Frequently Asked Questions – Burland Fiber Project

• Burland Fiber – Services & Pricing

• Burland Fiber - Availability by Address

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Broadband Update:

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Revised 05/25/2023

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Here is the latest update on the Highline construction project for the Burland neighborhood.  This update was provided by the Project Manager for this construction project today.

 

• Highline has been working with Park County to begin work on a list of items that the county wants to have fixed or changed.

  • This work is scheduled to begin on Tuesday, May 30, and has a dedicated crew.

  • This work will continue until completed.

• Highline has been meeting with several contractors over the past few months to prepare for the construction project this year.

  • Several contractors will be in the neighborhood to move this process including mainline construction, fiber drops to houses, Park County task list and additional items.

• Highline is adding additional crews to restart the Fiber construction project.

  • The crews are currently preparing to begin full scale construction and are scheduled to be in the neighborhood beginning the week of June 5.

  • Highline is planning to kick off construction in 3 areas of Burland simultaneously so they can make faster progress.  The areas of focus are:

    • Raven and Chickadee area.

    • Burland Drive and Mt. Bailey area.

    • Sleepy Hollow area.

• Highline is coordinating with Core Electric on pole replacements/upgrades to support the arial installs of Highline Fiber in Burland.

  • Core is preparing the materials and crews to begin this phase of the project.

  • Core is scheduled to begin this work around the second week of June.

 

As with all major construction projects, there can be changes to the schedule based on unforeseen issues including weather.  Highline is working to complete the mainline construction portion of this project by late summer 2023.

 

 

IMPORTANT NOTE:  The $200 installation fee could change once the mainline fiber construction phase is completed.  Highline has not mentioned anything about this, but the original plan was that this offer would be good until the active construction is completed.  My suggestion is that you should contact Highline soon if you are planning to have fiber installed for your property.

 

Should you have any questions or comments, please feel free to contact me at keith.doubleday@outlook.com.

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Revised 04/04/2023

 

The construction and installation process for Fiber Internet in the neighborhood is beginning to restart in a couple of weeks – mother nature permitting!  There are many homes that are available today to install these high-speed internet services with the rest on target for availability this summer.  The list of addresses for phases 1, 2 and 3 are now available by selecting the “Burland Fiber – Availability by Address” link at the top of this page.  Installation for the addresses that are currently available can be scheduled by contacting Highline.

 

              Highline Phone Number: 888 212-0054

            Highline Web Site Sign-up: https://highlinefast.com/signup

 

Feel free to also contact Keith Doubleday at keith.doubleday@outlook.com if you have any questions or need any help.

 

Here are the latest updates from David Shipley at Highline:

 

Highline has collected the pole data for approx. 400 poles and submitted to CORE Electric.  The CORE team is progressing through the field inspection process and hope to complete the pole analysis in the next couple of weeks.

 

Meanwhile, the CORE team is working on the make-ready recommendations (pole replacements, rearrangements etc.) and if all goes well will have some feedback to Highline shortly on a timeline when Highline can begin installing fiber along the pole routes.

 

The Highline Team is in communication with Park County on the permits for the underground segments of the project.  Therefore, based on the recent communication from CORE, below is a high-level project timeline, we will tighten up the dates upon securing permits and completing the make ready.

 

Deployment Schedule:

 

• Phase 1: Complete: Fiber-Based Internet Service is Now Available to All addresses.

• Phase 2: Partially Complete: Fiber-Based Internet Service is Now Available to All addresses with the comment “Ready to Install – Call Highline” next to the address.  All other addresses are scheduled for Q2 2023

• Phase 3: Partially Complete: Fiber-Based Internet Service is Now Available to All addresses with the comment “Ready to Install – Call Highline” next to the address.  All other addresses are scheduled for Q2 2023

• Phase 4: Estimated Completion Q2 2023

• Phase 5: Estimated Completion Q2/Q3 2023

• Phase 6: Estimated Completion Q3 2023

 

Currently, we have received 539 paid commitments to receive fiber-based internet service and several commitments pending the $200 commitment fee and thus far, have connected 78 residents to the fiber network, with many more scheduled for installation upon the snow melt.

 

Thank you for your patience during this process, we are preparing to resume construction and get residents connected. Please feel free to contact our team of Customer Experience Specialist (CES) @ 888.212.0054 for more details on the project and if we can assist you in signing up for service.

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Here is a map showing each of the 6 phases within Burland:

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Revised 10/2022

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The installation of the Optical Fiber Internet continues to make progress in our neighborhood.  Hopefully we all saw the message about the Go-Live event for the first resident to receive access to the ultra-high-speed network.  As of the month of October, there are 218 homes that will have the ability to connect to this network and experience all the benefits of ultra-high-speed Internet.

 

The project has experienced some challenges (permitting, road restoration, traffic control, labor shortages, etc.) which has caused some delays in the deployment schedule and thus, Highline had to reduce the size of each phase and increase the number of phases from 4 to 6 allowing them to deploy fiber more quickly and make the fiber-based internet service available to the areas with fewer challenges.

 Here are the new phases and scheduled completion dates for each phase.

 

Phase 1:              10/31/2022

Phase 2:`             11/30/2022

Phase 3:              12/31/2022

Phase 4:              4/30/2023

Phase 5:              5/31/2023

Phase 6:              6/30/2023

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The list of addresses for each phase has also been updated and can be found on the Burland Homeowners website.  All 6 phases have been updated with the new schedule.

 

If you find your address missing, please contact Keith Doubleday at keith.doubleday@outlook.com.

 

One question that continues to come up is the plans for the road repairs in Burland from the fiber installation.

 

You may have seen crews on the streets over the past few weeks working on repairing our streets.  The work is being completed in steps and you will see partial repairs in the area while other work is being completed.  The plan is to repair all the streets to their previous condition as the total project is completed.  The road crews are doing a great job so far.  Please be patient with the process and the crews as they work to get the streets repaired.

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Remember, this is still an active installation project and will be into June 2023 so you may see more work.

 

How will I know if Highline is available to my house?

 

Upon internet service becoming available in your area, you will receive a “Hey Burland” post card in the mail as well as a text (Highline Fiber-Based Internet is Now Available in your area! Call today to schedule your installation - 888.212.0054) will be sent to those that have signed up for service.  At this point, please contact us to schedule your installation.

 

How do I sign up for this service?

There are 2 ways to sign up for the service.

• Option 1:  Call Highline , formerly South Park Telephone (SPT), and register for the service.  You can reach Highline at (719) 837-6400.  An installation fee of $200 will be required.  Contact Highline @ 719.837.6400 and reserve your FiberStream installation.

• Option 2:  You can complete the registration process online at www.highlinefast.com/signup.  An installation fee of $200 will be required.

Note:  The $200 installation fee is only available until the construction is completed in Burland.  Installations that are requested after construction is completed will be subject to potentially much higher fees.

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Revised 9/2022

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As you probably know, the installation of the Optical Fiber internet is well under way here in Burland.  The Highline (formerly South Park Telephone or SPT) teams have been making great progress on installing the main Fiber line that will serve our community with ultra-high speed internet services.  The Highline installation will provide service for 100% of the properties in the Burland Ranchettes neighborhood.  The installation of these services will be completed in phases throughout the neighborhood based on the following schedule:

 

• Phase 1: Estimated Completion is now10/31/22

• Phase 2: Estimated Completion is now12/31/22

• Phase 3: Estimated Completion is now10/31/22

• Phase 4: Estimated Completion is now 9/30/22

 

Phase 1 is slightly behind schedule, primarily due to delays in permitting from CDOT for the connection between Burland and the main fiber line located near the Bailey Library.  Those permits are expected to be completed some time this week, depending on CDOT.

 

Here is a map that identifies the scheduled areas within Burland that line up with the schedule: